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FAQs

paymentPAYMENT INFORMATION

We accept all major credit cards (VISA, Mastercard, Discover, AMEX, American Express, JCB, Diners Club), Apple Pay and PayPal payments.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

local_shippingSHIPPING INFORMATION

Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold. If you faced such a problem please send us an email to info@gadgetli.com

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@gadgetli.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Once the order has shipped, we will email your tracking number and tracking website. You can get more information about shipping time from our Shipping Policy page.

Yes, we do ship internationally

feedbackORDERS AND RETURNS

No, you can also place an order as a guest. However, there are some perks if you have an account with us:

- Quick checkout process

- Easily view your order status and order history

- Receive updates detailing our new releases and special promotions

We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out, average shipping times are 15-21 days. For more info about time check our Shipping Policy page.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

You can track your orders by clicking on Track Orders on the main menu, then enter the tracking number that you have received from us.

If something is still missing, please contact us immediately at info@gadgetli.com

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


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